Privacy Policy

Last updated: March 10, 2026

1. Information We Collect

CrashSnap collects information you provide directly when using our crash documentation services:

Account information: Name, email address, phone number, and password when you create an account.
Crash documentation: Photos, videos, GPS coordinates, timestamps, and scene condition data captured during documentation.
Self-report data: Photos and optional contact information submitted through our public report tool.
Device information: Device model, operating system, camera metadata (EXIF data) from uploaded photos. EXIF data is extracted for documentation purposes and then stripped from served files.

2. How We Use Your Information

To provide crash scene documentation services
To verify the authenticity and location of crash documentation
To connect documented scenes with relevant insurance, claims, and documentation partners
To process payments and manage your account
To improve our platform and services

3. Information Sharing

We share crash documentation data with authorized partners (insurance companies, auto body shops, fleet managers, claims processors) as part of our core service. We do not sell personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), hashed passwords, rate-limited authentication, and access controls. Uploaded photos have metadata stripped before being served publicly.

5. Data Retention

Crash documentation and account data are retained as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at the address below to exercise these rights.

7. Cookies

We use essential cookies and local storage for authentication and session management. We do not use third-party tracking cookies.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the platform or via email.

9. Contact

For privacy-related inquiries:
CrashSnap LLC
Phoenix, Arizona
Email: privacy@crashsnap.com